HOMEOWNERS :

1. As a Homeowner what do I do about refuse removal ?

The refuse removal is conducted by Overstrand Municipality, and occurs on Tuesdays and Fridays. Recyclable materials can be placed in CLEAR PLASTIC BAGS for collection on Fridays. Municipal regulations stipulate that all households must use a baboon proof dustbin (obtainable from the municipality). Weekend visitors must please place their refuse bags in the baboon proof dustbin at the gatehouse – the guard will assist you in doing so. Alternatively, kindly use the dustbins at 7-Eleven in Voelklip.

2. Where do we purchase electricity for the pre paid meters ?

Electricity can be purchased at Pick and Pay or online via www.ipay.co.za.

To register on the web page:
1. First page – ignore the first part of the page asking for your Logon details, scroll down to the bottom section – Register as a new user.
2. Enter your meter number in the Check/register Meter block.
3. If your meter is supported by the iPay website (all Fernkloof Estate meters are), the website will open a Second Registration Page.
4. Complete all the details on the page – Surname, ID Number, Username and Password and email address. (Suggest Username: your address in the estate, e.g. 20 Hillside Village, and your password: your surname) 5. Click on the continue button at the bottom of the page – the next page will ask you how you want to pay – here you can enter your Visa/Master card details. You now have to fax your ID number and proof of
residential address to iPay – the fax number will be provided (this is due to FICA regulations). They will then send you a confirmation email that your account has been opened.

To purchase electricity:
1. Enter your username (e.g. 20 Hillside Village) and password (e.g. Poggenpoel) and click on LOGON.
2. A ‘buy tokens’ page will now be opened, showing the meter number that you have entered previously.
3. Enter the amount that you want to pay into the third block (showing R 0.00) and click on the Continue button.
4. A new page will be opened confirming the amount of electricity you want to purchase and the meter it is being purchased for, you now have to scroll down on the page where you payment method is shown.
5. Click on the MAKE PAYMENT option.
6. Your token page will now be displayed – print this page and enter the token number into your electrical meter.

If you have any queries, iPay can be contacted on 0861 22 02 44

3. What are the estate rules pertaining to domestic workers ?

The relevant precinct POA and/or the MPOA shall be entitled to require that details of domestic staff be supplied to and shall furthermore be entitled to put into place such procedures as may be applicable for the control of access to the Estate by domestic staff.

4. If we rent our property do we have to advise the estate management ?

Owners must ensure that Security and the Estate Manager is advised of the letting of a property, whether for a short term or long term period. The details of the tenant as well as a contact person in case of emergency must be provided. Forms needs to be completed with the relevant information and emailed to Managing Agent Ronel Davidowitz on fernkloofadmin@hermanus.co.za. These forms are available from Ronel via email.

5. If we want to sell our property what approvals do we need ?

Resales of properties on the estate should be conducted through accredited agents who are familiar with the various procedures, information and consents required. Guidance for alienation of property is included on the property page.

6. Are pets allowed and if so what are the estate regulations regarding them ?

In terms of the constitution it is imperative that all pets are kept within the boundaries of the owners property and that the property is fully secured. All animals should be on a leash when being walked and all excretement must be removed instantly.

7. Baboons seem to be regular visitors to the estate – what do we do ?

Should baboons enter your garden / house, contact the baboon monitors on 072 310 8749. Please be pro-active in preventing entry to your house by not leaving any doors or windows open in an unattended room. Baboons are particularly attracted to fruit displays, best to not leave fruit in a bowl on the table.